We want you to be completely satisfied with your purchase. Please note that the following conditions apply:
1. Item conditions: The products we selling are upcycled products, there will be imperfect, dirt and scratches, and minor damage on the products, those conditions are not covered in the returns and refund requirement, customer please consider the condition before make a purchase.
2. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
4. Time Limit: Returns must be initiated within 3 days of delivery. After this time, we cannot accept returns.
5. Refund Method: Refunds will be issued to the original payment method used to make the purchase. Please note that it may take 21 business days for the refund to appear in your account.
6. Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the item is returned to us safely.
To initiate a return, please contact our customer service team at info@iithk.com and provide your order number and the reason for the return. We will provide you with instructions on how to return the item.
Please note that we reserve the right to refuse a return if the item does not meet the above conditions. If you have any questions about our return policy, please contact our customer service team for assistance.
