Tailor-made Audio Speaker Services

We want you to be completely satisfied with your purchase. Please note that the following conditions apply:

 

1. Item conditions: The products we selling are upcycled products, there will be imperfect, dirt and scratches, and minor damage on the products, those conditions are not covered in the returns and refund requirement, customer please consider the condition before make a purchase.

 

2. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

4. Time Limit: Returns must be initiated within 3 days of delivery. After this time, we cannot accept returns.

 

5. Refund Method: Refunds will be issued to the original payment method used to make the purchase. Please note that it may take 21 business days for the refund to appear in your account.

 

6. Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the item is returned to us safely.

 

To initiate a return, please contact our customer service team at info@iithk.com and provide your order number and the reason for the return. We will provide you with instructions on how to return the item.

 

Please note that we reserve the right to refuse a return if the item does not meet the above conditions. If you have any questions about our return policy, please contact our customer service team for assistance.

We offer shipping to all countries using the reasonable carrier base on price. Please note the following information regarding our shipping policy:

 

1. Processing Time: All orders are processed within 3 business days and 21 business of production lead time. Orders are not shipped or delivered on weekends or holidays.

 

2. Shipping Time: Shipping time varies depending on the shipping destination and carrier. Please allow 3 business days for domestic orders and 7 business days for international orders.

 

3. Shipping Cost: Shipping costs are calculated at checkout based on the shipping destination, shipping method, and order weight.

 

4. Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the tracking number and the carrier's website.

 

5. Customs: For international orders, please note that the customer is responsible for any customs fees or import duties that may be charged by the destination country's customs department, international shipping fee will be confirmed with customer by communication with E-mail

 

6. Delivery: We are not responsible for any delays or issues with delivery that are outside of our control, such as weather or carrier delays.

 

7. Shipping Options: We offer the shipping options depends on the carrier use, it will be aligned with customer through e-mail

 

If you have any questions about our shipping policy or need assistance with tracking your order, please contact our customer service team at info@iithk.com .

 

Please note that we reserve the right to update our shipping policy at any time. Any changes to our shipping policy will be posted on our website.